At NutMedley, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with the items you have received, we offer a straightforward return and refund process. Please carefully read our return and refund policy below.
1. Return Policy
We accept returns only if the return request is made within 3 days of delivery. After this 3-day period, we are unable to accept returns or issue refunds.
To initiate a return, please follow these steps:
- Contact Us: Email us at support@nutmedley.com within 3 days of receiving your order. Please include your order number, a description of the product, and the reason for the return.
- Return Authorization: Once we receive your request, our customer support team will review your case and provide you with a Return Authorization (RA) number and instructions for returning the item(s).
- Return Shipment: You are responsible for shipping the item back to us. Please ensure that the item is properly packaged to avoid damage during return shipping. We recommend using a trackable shipping service for returns to ensure that the package is safely returned.
- Condition of Return: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Items that are opened, used, or damaged cannot be accepted for return.
2. Refund Policy
Once we receive the returned item(s) and inspect them, we will process your refund.
- Refund Processing: After we receive the returned package, we will issue a refund to your original payment method within 24 hours.
- Refund Method: Refunds will be processed using the same payment method you used for your original purchase (credit card, debit card, or other online payment options).
3. Non-Refundable Items
Please note that certain items are non-refundable, including:
- Products that are used or damaged after being opened.
- Perishable goods or items that cannot be returned for hygiene reasons (e.g., opened food items).
4. Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
- Original Shipping Fees: Shipping costs paid at the time of purchase are non-refundable.
5. Exchanges
Currently, NutMedley does not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and then place a new order for the desired item.
6. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Email: support@nutmedley.com
We are here to help and will do our best to resolve any issues you may encounter.
By purchasing from NutMedley, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. Thank you for shopping with us!